Refunds or exchanges are accepted within 5 DAYS of receipt for unworn and unused items in brand new condition only--(item MUST be postmarked within a 5 day period).
We will NOT accept any used and worn items back under any circumstances.
We will NOT exchange or refund an item after this period under any circumstances.
$0 - $99 – a $10 restocking fee is applied for each item being returned (ex. if two items are less than $99 and being returned, a $10 fee applies for each item).
$100 and up – a 15% restocking fee is applied for each item being returned.
If exchanging an item, the restocking fee can be waived ONLY if the item(s) is/are of equal or higher value (customer is responsible for paying the difference).
PLEASE NOTE - We are NOT responsible for any shipping or handling charges for returns or exchanges regardless of the circumstance. Customers are responsible for all shipping charges.
If your purchase qualified for free shipping and you decide to return the order, you will be refunded the order total minus the shipping charges we paid for.
It is our priority to get your order to you as soon as possible. The processing and handling of your order starts as soon as the order is placed. Due to this, once an order has been submitted, all cancellation requests will be treated as a refund or exchange and will incur a restocking fee, as stated above, which will be deducted from the refund amount. No exceptions will be made.
All items from our “Bargain Finds” collection or “Last Chance” sale section are final sales. There will be no refunds or exchanges for those pieces. No exceptions will be made.
Custom orders are any items made to your specification. This includes, but is not limited to, any additional pieces added to an existing design, any stone or color change orders, any design or item ordered specifically for you.
Made to order pieces are not carried in stock by us, they are made ONLY when a client places an order for them.
We may have production delays when making a custom order or made to order piece because we want to make sure we produce a high quality product. Because of this, we often have to make revisions and the process is lengthened. The ultimate goal is to give nothing short of the best to our customers. Therefore, since custom orders and made to order pieces are made specifically for the customer, we cannot cancel or take a return on them for any reason.
In the rare instance that you receive a piece that gets damaged in transit, then we will replace it for that same exact item only. No exceptions will be made.
Sales promotions are valid only on new purchases. We will NOT be able to provide any price adjustments to previously completed transactions.
At Elegant Heritage Finds, we inspect and pack each of our pieces very carefully to prevent any damage during shipping.
In rare instances, items may still get damaged by the courier company. In such situations, we will offer to replace or fix any damaged piece, free of charge. However, if a client wishes to return the order without accepting the replacement, then a restocking fee will be charged, as mentioned above, as that is considered a return.
Kindly see below for further details on how to resolve any such issue.
If Shipping Insurance IS Purchased Via Route: At the time of checkout, each client is offered the option to purchase shipping insurance via Route. Once the order is completed and if the client opts for the shipping insurance, an email from Route will be sent with the necessary information on what to do if a need arises to open a claim with them. All damaged products must be reported to Route to process a claim if you have purchased the insurance. If you have any trouble in filing a claim with Route, kindly contact us at email@example.com so that we can assist you in getting in touch with them to process your claim.
If Shipping Insurance IS NOT Purchased Via Route: In the event that an item is damaged in transit and shipping insurance via Route was not purchased, we can offer to repair or replace the damaged item.
In this case, all damaged products must be reported to us within 48 hours of receipt. Please email us a picture of the damage at firstname.lastname@example.org within this time period. Any reports after this time period will not be honored.
Once we receive your email, we will reply with instructions on how to ship back the damaged piece. The return shipping charges are the responsibility of the customer as they opted not to purchase the shipping insurance. For this reason, we highly recommend purchasing shipping insurance via Route.
We will send a replacement once the damaged piece is returned back. Damaged items must be postmarked and shipped back within 5 days. Once again, all shipping and handling charges are the responsibility of the customer. We are not accountable for return shipping charges but will ship DAMAGED EXCHANGES back free of charge if shipping insurance was NOT purchased. If shipping insurance WAS purchased, the claim will be handled by Route who will assist on covering the shipping fee back to us.
Each item MUST be shipped back in brand new, unworn, unused condition. Each item is expected to be packed and secured tightly, the same way it was received, so that the item does not shake or move in transit. Boxes are expected to be received back with each item as well as any pouches, if sent with order, in perfect condition as received, or a $5 fee per missing / damaged box or pouch will be deducted from the customer’s refund amount.If an item is received back further damaged and there is evidence of negligence in the packing, we will not issue a refund and the customer must pay for the shipping within a 3-day period in order for us to return the item back to them, or the damaged item will be discarded.